ordering process


Accessing, viewing and using this website, implies that you “user(s)”,”visitor(s)” agree to accept and adhere to the following Terms and Conditions of use of this website. 

Icon Living Privacy Policy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.iconiving.co.za (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
   – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
 Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@iconliving.co.za. 

Pictures and prices/calculations and information of items on this website have been set as accurate as possible, variances and changes may occur at our discretion. Colors of our products shown on this website may appear different on your computer compared with the actual color of the product. Different computers or devices may display colors differently depending on the type of computer screen technology and settings (LCD, plasma, desktop, laptop, other). Therefore it is strongly recommended that you request samples in order see the actual color of the item Icon Living cannot be held responsible for any mistakes in ordered items where actual color differs from that appearing on the website as viewed or perceived by the user.

The estimated delivery lead time quoted to you at the time of order is at best an estimated of the delivery period. Whilst every effort is made at all times to achieve this date, it does happen occasionally that delays are encountered that are often outside of our control. Icon Living will make every effort to expedite delayed lead times and will make every effort to ensure that the customer is updated on the progress of the delayed order.

We strive to deliver on the date and time advised. While we are committed to deliver on time, the actual delivery date is subject to prevailing circumstances and may be subject to variation. Ownership of the goods will rest with Icon Living until payment has been received in full where after an invoice will be issued. Payment of the full value of the order is required before Icon Living will deliver or before we can authorize collection. Payments made by EFT (Electronic funds Transfer) before daily bank cut off times require a 48 hour period to clear funds and allocate them to the orders.

Warranty claims must be accompanied by a copy of the original invoice, or other proof of purchase. Proof of purchase is required for the warranty to come into effect and will only be valid when the goods are paid in full. The warranty does not extend to the fabric or leather used on upholstery items as it is subject to wear and tear which is associated with the usage and treatment in the customer’s environment and this is beyond the manufacturer’s control.  Leather and timber might have natural marks and or color variations due to the nature of the product and cannot be seen as defects or signs of damage. 

These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and any action or dispute contemplated by the parties hereto shall be submitted to either arbitration, or the jurisdiction of the South African Courts, at the election of Icon Living. These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions. Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing. These terms and conditions shall be for the benefit of Icon Living and may be waived by us in our discretion.

Prevailing South African law will govern these Terms and Conditions of Use and any dispute of any sort that might arise between you and Icon Living or its affiliates.

If you would like to be removed from our list of registered users, database(s) or would like to be removed from any service or newsletter to which you have subscribed, please send an email to: sales@iconliving.co.za